New York State
Storm Recovery Opportunities

Case Worker

Case Worker


Posted By:
Date Posted: January 23, 2017
Housing Recovery
Case Manager
Position Title:
Case Representative
Job Type:
Job ID: #464


HORNE is an Equal Employment Opportunity Employer and gives preference to qualified Section 3 residents when new hiring opportunities arise. All Section 3 residents are encouraged to apply as consideration of qualified Section 3 applicants will be prioritized. More information about Section 3 can be found at Job Description: •The Case Worker advises property owners through the full-life cycle of the disaster housing recovery program, which is designed to help property owner’s repair or replace homes damaged by recent natural disasters. •Conduct in-person meetings with property owners to explain the disaster housing program and answer questions. •Assist property owners in completing application forms for the program. •Review and verify all required application information and documentation from the property owner (e.g., personal identification, property ownership, damage assessments, etc.). •Work with property owners as necessary to gather all missing documents needed for the application. •Assist property owners in accessing services needed to complete their project, including financial counseling, legal aid, workshops and mediation series.

Essential Functions


Requirements: •High school diploma or equivalent required. Associates or Bachelor’s degree preferred •Ability to learn and apply the requirements, policies, and procedures of the disaster housing program. •Ability to articulate details of the program in person, over the phone, and in written communication in a manner that is understandable by persons of differing backgrounds and education levels. •Ability to perform mathematical operations such as basic algebra, calculating percentages and ratios, and working with large numbers. •Ability to use analytical skills to interpret and evaluate information. •Ability to identify and resolve discrepancies in large data sets. •Ability to work successfully with socio-economic and ethnically diverse populations. •Highly organized and detail-oriented. •Strong customer service skills and knowledge of customer service best practices. •Ability to maintain confidentiality of program information. •Proficiency with Microsoft Word, Excel, Outlook and Internet. •Ability to perform some evening or weekend work as required.

Start Date:

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